Hotel Moon Moon Data Protection Policy

Welcome to Hotel Moon Moon's Privacy Policy! We take your privacy seriously and are committed to protecting your personal information. This policy outlines how we collect, use, disclose, and safeguard your data when you interact with us through our website, reservations, or hotel stay.

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Information We Collect

During your interaction with Hotel Moon Moon, we might collect the following personal information:

• Contact Information: Your name, address, phone number, and email address.

• Booking Information: Details about your reservation, including arrival/departure dates, room preferences, and number of guests.

• Payment Information: Credit card details like number, expiration date, and CVV (we prioritize secure payment processing).

• Special Requests: Information regarding dietary restrictions, accessibility needs, or any specific requests you have.

• Communication Records: This includes emails, phone calls, and other correspondence you have with us.

How We Use Your Information

We use your personal information for legitimate purposes to enhance your experience and operate our business effectively:

• Booking & Accommodation: To process reservations, assign rooms, and deliver the services you request.

• Communication: To keep you updated regarding your reservation, stay, or other relevant matters.

• Payment Processing: To facilitate secure payment for your stay and any additional charges.

• Service Improvement: We use your feedback to enhance your guest experience and improve our hotel services.

• Marketing & Promotions (with your consent): We may send you promotional offers and information about Hotel Moon Moon, but only if you opt-in to receive them.

• Legal Compliance: We may share your information with law enforcement or government officials if required by law.

Information Sharing

We may share your personal information with trusted third-party service providers who assist us with hotel operations, such as payment processors and reservation systems. We ensure strict data security standards with all our partners.

We will never sell or share your personal information with any third party for marketing purposes without your explicit consent.

Data Security

We take data security seriously and implement robust security measures to protect your information from unauthorized access, use, disclosure, alteration, or destruction. This includes secure data storage practices, encryption of sensitive data, and employee training on data protection. However, no internet transmission or electronic storage method is completely secure.

Your Rights

You have the right to control your personal information. Here's what you can do:

• Access Your Information: You can request access to the personal information we hold about you.

• Correct Your Information: If any information we have about you is inaccurate or incomplete, you can request a correction.

• Delete Your Information: You can request that we delete your personal information from our records, subject to certain legal and operational restrictions.

• Opt-Out of Marketing: You can choose not to receive marketing communications from us at any time.

To exercise any of these rights, please contact us using the information below.

Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or comply with new legal requirements. We will notify you of any significant changes by posting the updated policy on our website or contacting you directly.

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Contact Us

If you have any questions or concerns about this Privacy Policy, please don't hesitate to contact us through the following methods:  

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Address: Nayapara, Power House Road, Goalpara, Assam, 783101, India

Email: info@hotelmoonmoon.com

Phone: +91-9706906190

 

We appreciate your trust and are committed to protecting your privacy.