Hotel Moon Moon does not accept bookings from unmarried couples. All couples checking into one room must present a valid marriage certificate or relationship document upon check-in as per the law. Failure to provide the required documentation may result in the cancellation of the booking.

Unfortunately, pets are not allowed on the hotel premises.

Consumption of alcohol, smoking in public areas, and drug use are strictly prohibited within the hotel premises.

Guests are responsible for any damage caused to hotel property beyond normal wear and tear. Please maintain cleanliness and hygiene in your room.

Cancellation Window: Guests may cancel their reservations without penalty up to 12:00 PM on the day of arrival (local time). Late Cancellation Fee: If a guest cancels their reservation after 12:00 PM on the day of arrival, or if they check in to the room and then cancel, they will be charged the full price of the reservation. No-Show Fee: If a guest fails to arrive on the scheduled check-in date without notifying the property, they will be charged the full price of the reservation. Cancellation Refunds: For cancellations within the designated window, guests will receive a full refund of the reservation price. Non-Refundable Fees: Convenience fees and GST on convenience fees are non-refundable, regardless of the cancellation reason. Refund Processing Time: Refunds may take 5-7 business days to process.

- The primary guest registering for the room must be at least 18 years old. - At the time of check-in, a photo of each guest will be taken by hotel staff. - All guests must provide a valid photo ID at check-in. Indian guests can use a Voter ID Card, Driving License, or Passport. Foreign guests must present a valid passport along with a visa or e-visa, and their immigration seal details will be recorded. - Local IDs are not accepted. - A valid mobile number and email address are mandatory for every guest. - Foreign guests must complete FORM C during check-in. - Married couples sharing a room must provide a valid marriage certificate or proof of relationship.

- Standard Check-In Time: 12:00 PM - Early Check-In: Subject to availability, with charges of 5% of the room rate per hour (maximum 6 hours) or 100% of the room rate before 6 AM. - Standard Check-Out Time: 11:00 AM - Late Check-Out: Subject to availability, with charges of 5% of the room rate per hour (maximum 6 hours) or 100% of the room rate after 5 PM.

- Extensions are not automatically available. A new reservation needs to be created for an extended stay. - All pending payments must be cleared before extending your stay.

A: Yes, additional adults or children may be accommodated at Hotel Moon Moon, but extra beds or mattresses are not provided. However, we do provide extra pillows, blankets, and towels to ensure a comfortable stay. There is an additional charge of Rs. 200.00 per adult and Rs. 100.00 per child for this service. Our hotel is dedicated to offering a simple yet comfortable experience, and we strive to meet the needs of all our guests seamlessly.

Visitors are generally not allowed in guest rooms except for emergencies. Visitors cannot stay overnight. All visitors must present a government-approved ID at the front desk before accessing guest floors/rooms.

Hotel Moon Moon offers both indoor and outdoor parking, with indoor parking subject to availability on a first-come, first-served basis. Parking is at your own risk, and the hotel is not responsible for any damages or theft.

This section outlines specific rules for dormitory guests, including occupancy limits, quiet hours, prohibited items, and guest responsibility for belongings and damages. Consumption of alcohol, smoking, and drug use are strictly prohibited.